CMA CGM expands AI voice agent deployment across 20 countries with HappyRobot
· Source: dataportuaria.com
In short
CMA CGM and HappyRobot are scaling up a multilingual AI voice solution following successful pilots in sales, customer service, and finance. Eva, the AI sales agent, has contacted more than 4,000 customers in the UK and Senegal, with approximately one-third progressing to active discussions about their shipping needs. The Group aims to deploy Eva in 20 countries by the end of 2026, with the solution already operational in Europe and North America and expected to expand further in Africa, South America and Asia.
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Tags: logistics, automation, voice agents, customer service, shipping