How AI is helping Birmingham logistics firm make deliveries - BBC News
· Source: bbc.com
In short
Mobile People Powered Logistics, a Birmingham haulage firm, has leveraged AI to automate customer calls and improve internal systems, reducing missed deliveries by 22% and boosting revenue from £5m to £20m without job losses. The AI system scans customer phone numbers and places automated reminder calls an hour before delivery, freeing staff for higher-value tasks. Former PM Rishi Sunak and Goldman Sachs executive Asahi Pompey visited the company to observe the technology's impact.
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Tags: logistics, delivery, automation, AI, telephony, SME