ESL Launches Digital Customer Self-Service Platform to Modernize Logistics Sector
· Source: ena.et
In short
Ethiopian Shipping and Logistics (ESL) launched a digital customer self-service platform aimed at modernizing port and cargo operations in Ethiopia. The web and mobile platform provides digital access to services such as cargo tracking, booking, demurrage management, digital payments, complaints handling, and AI-supported chatbots. The initiative aligns with Ethiopia's Digital Ethiopia 2030 agenda and is expected to reduce reliance on paper-based procedures, cut transaction times, and boost operational efficiency.
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In the issue of week 36, 2026: AI-Driven Automation and Integration Reshape Supply Chain Efficiency and Security
Tags: logistics, digitalization, self-service, cargo-tracking, AI-chatbots, Ethiopia