How AI is helping Birmingham logistics firm make deliveries
· Source: bbc.com
In short
A Birmingham haulage and logistics firm has used artificial intelligence to drastically reduce missed deliveries and boost productivity without job losses. The AI system automates 400 phone calls daily to remind customers about upcoming deliveries, reducing rescheduled deliveries by 22% and allowing staff to focus on more important tasks. The company's revenue has grown from £5m to £20m through AI implementation, with former Prime Minister Rishi Sunak praising the firm's innovative use of technology.
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Tags: logistics, automation, delivery, productivity, SME, communication