Retailers tap into AI to cut down on return fraud
· Source: baynews9.com
In short
Retailers are increasingly using AI technology to combat return fraud, which costs the industry billions annually. Companies like UPS-owned Happy Returns have developed AI solutions that analyze return characteristics to detect fraudulent items that human employees might miss, such as subtle differences in clothing items. With 83% of retailers considering return fraud a serious issue, AI systems are being deployed to identify schemes ranging from empty box returns to swapping expensive items with cheaper alternatives.
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Tags: returns, fraud, AI, retail, logistics, automation