AI won’t plug forwarder margin leaks without better data and processes
· Source: theloadstar.com
In short
Freight forwarders must fix unbilled charges, manual rework and unreliable data before AI can genuinely protect their margins, according to Metro Shipping and Portcast executives speaking on The Loadstar Podcast. Detention and demurrage were singled out as a complex source of leakage, while Neolink reported handling 80-90% more shipment volume without adding staff through automation and earlier purchase-order visibility. The Loadstar’s State of AI in Supply Chain 2026 report found integration with existing systems (48.7%) and insufficient in-house AI expertise (53.8%) as the main barriers to scaling AI.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 42, 2026: Planning AI reaches a quantified milestone as Cencora reports 10% forecast improvement
Tags: freight forwarding, automation, margin, data quality, demurrage