How AI Is Transforming Logistics Operations
· Source: ttnews.com
In short
Third-party logistics providers are deploying agentic AI to automate freight tasks, with C.H. Robinson using over 30 autonomous agents to execute millions of shipping processes and achieve over 90% automation rates. DHL Supply Chain has implemented AI agents to handle routine phone calls, emails, and appointment scheduling, freeing employees to focus on exception management and higher-value customer work. The technology represents a shift from computer-aided work to AI-driven workflows where agents autonomously plan and execute tasks.
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Tags: agentic, automation, freight, brokerage, logistics, 3PL