How Flexport Uses Human-in-the-Loop AI to Improve Airfreight Reliability
· Source: blog.gettransport.com
In short
Flexport has implemented human-in-the-loop AI systems to enhance airfreight reliability by automating routine tasks while preserving human judgment for complex decisions. The approach focuses on automating terminal calls, customs entry reviews, and milestone updates, allowing human operators to concentrate on exception management and problem-solving. This integration has resulted in faster quotes, fewer missed pickups, better customs compliance, and improved e-commerce fulfilment.
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Tags: airfreight, automation, logistics, customs, fulfilment, operations