Klarna Credits AI for Higher Salaries as Staffing Dwindles
· Source: supplychainbrain.com
In short
Swedish financial services company Klarna has used AI-driven cost savings to increase employee salaries by nearly 60% while reducing its workforce by almost half over three years. The company's headcount dropped from 5,527 to 2,907 workers since 2022, with AI now handling the work of 853 full-time customer service staff. Despite these workforce reductions, Klarna achieved 108% revenue growth this year while keeping operating costs flat.
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Tags: automation, workforce, efficiency, costs, salaries, AI