AI Voice Agents at CMA CGM Expand Across Global Operations with HappyRobot
· Source: datamarnews.com
In short
CMA CGM and HappyRobot are scaling the deployment of multilingual AI voice agents across the group's sales, customer service and finance operations after successful pilots in the UK, Senegal, Europe and North America. The agent 'Eva' contacted more than 4,000 prospects, with roughly a third advancing to active discussions, and will be rolled out in 20 countries by the end of 2026, while over 46% of cargo release requests are already resolved by AI agents.
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Tags: shipping, voice agents, automation, customer service, freight, AI agents