CH Robinson AI agents fast-track responses in missed LTL pickups
· Source: truckingdive.com
In short
C.H. Robinson Worldwide has scaled its use of AI agents to resolve missed LTL pickups faster, saving over 350 hours of manual work daily. The technology has reduced unnecessary return trips by 42% and automates response efforts by having AI agents call carriers and decide on interventions. The company has developed over 30 AI agents to handle various shipping tasks, including price quotes, orders, freight classification, and shipment tracking.
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Tags: logistics, automation, transportation, AI-agents, LTL, brokerage