AI Robots Are Ready for Whatever Shoppers Send Back
· Source: pymnts.com
In short
Zalando, CEVA Logistics and Sereact have deployed AI-powered dual-arm robots in live returns operations in Germany and Poland, where the robots grasp, identify and sort returned clothing without item-specific training. In the U.S., UPS-owned Happy Returns raised its sorting efficiency by 50% with technology including 150 Geekplus robots, while Amazon uses generative AI and computer vision through Project P.I. to flag damaged or wrong items before they ship. PYMNTS Intelligence data shows 58% of merchants expect AI agents to automate returns, refunds and issue resolution, though 38% want to retain control over return and refund rules.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 42, 2026: Planning AI reaches a quantified milestone as Cencora reports 10% forecast improvement
Tags: returns, robotics, automation, logistics, warehouse, fulfillment