AI Rewrites the Playbook for Reverse Logistics
· Source: sourcingjournal.com
In short
Retailers are increasingly adopting AI to optimize reverse logistics operations as return rates remain high and fraud tactics grow more sophisticated. Companies like Target and Ariat International use algorithmic decision-making to evaluate returned items and determine optimal disposition paths, while AI tools help detect fraud and forecast returns. Major logistics providers like FedEx and DHL are expanding returns infrastructure and implementing proprietary software to streamline processing and reduce costs.
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In the issue of week 6, 2026: Agentic AI and Robotics Propel Supply Chains to New Efficiency Heights
Tags: reverse-logistics, returns, fraud-detection, AI, supply-chain, logistics