Autonomous robots, AI chatbots help couriers speed up deliveries as e-commerce volumes soar
· Source: channelnewsasia.com
In short
Logistics firms in Singapore are adopting AI-driven solutions like autonomous robots and chatbots to enhance efficiency amid rising e-commerce demands. FedEx's Quikbot automates last-mile deliveries, saving couriers over an hour daily, while Ninja Van's chatbot assists drivers with procedural issues, enabling them to handle diverse delivery types. Experts predict hybrid delivery models combining human and robotic couriers will become standard in the next decade.
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In the issue of week 28, 2025: Agentic AI Drives Real-Time Supply Chain Resilience and Precision
Tags: robotics, chatbots, automation, e-commerce, delivery