UiPath helps PLDT scale AI operations
· Source: newswav.com
In short
UiPath announced that Philippine telecom PLDT has expanded its use of AI and automation to improve customer service and operational processes amid rising demand for digital connectivity. PLDT integrated UiPath's business orchestration and agentic capabilities into initiatives such as KAI for knowledge retrieval, Ellie for enterprise knowledge workflows, and Erica for enterprise risk intelligence. UiPath estimates these deployments could save tens of thousands of manual work hours annually and significantly cut customer response times.
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Tags: automation, agentic AI, telecom, customer service, risk management, RPA