FedEx Plans Agent Workforce in Over 50% of Workflows by 2028
· Source: pymnts.com
In short
FedEx plans to embed artificial intelligence agents into more than half of its operational workflows by 2028, creating an 'AI agent workforce' that will operate alongside employees across its global network. The logistics giant is integrating agentic AI into core processes such as shipment monitoring, exception handling, workflow coordination and internal software development. This initiative reflects a broader shift in enterprise computing as companies deploy networks of specialized AI agents that coordinate workflows and execute operational tasks across business systems.
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Tags: logistics, automation, AI-agents, workflow, robotics, supply-chain