FedEx launches AI tools to answer customers' last-mile questions
· Source: supplychaindive.com
In short
FedEx has introduced AI-powered tracking and returns tools designed to enhance last-mile visibility and customer communication. The FedEx Tracking+ and FedEx Returns+ tools automatically answer common customer questions while providing merchants with insights across their tracking and returns activity. These capabilities aim to improve the post-purchase experience and strengthen customer lifetime value through better delivery performance monitoring.
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In the issue of week 7, 2026: Agentic AI Moves to Mission-Critical in Supply Chain, Driving Measurable Gains
Tags: last-mile, tracking, returns, visibility, customer-service, automation