As festive online shopping surges, how are e-commerce firms using AI to detect fake orders, prevent fraudulent refunds?
· Source: livemint.com
In short
India's festive e-commerce season is expected to push order volumes from 760 million in 2025 to 966 million in 2026, amplifying fake orders, account takeovers and fraudulent refund claims. With 7.1% of digital transactions in India suspected fraudulent and 16.3% of logistics-sector transactions flagged, platforms and logistics providers are shifting from static rule-based checks to AI-driven behavioural risk scoring that links order, payment and delivery data.
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Tags: fraud detection, e-commerce, returns, last-mile, machine learning, COD