AI in last mile logistics: which jobs will change the most?
· Source: trans.info
In short
Speaking at Last Mile Leaders 2026 in Amsterdam, FarEye co-founder and COO Gautam Kumar estimated that AI can already assist around 90% of customer success work, 80% of dispatchers' tasks and 70% of network planners' work, but only about 5% of a dock supervisor's job. He argued that digital roles will be transformed far faster than physical ones, warned that the 'price of intelligence' could rise by roughly 40%, and presented a four-step playbook built on finding the right use case, careful build-or-buy decisions, keeping humans in the loop and controlling data.
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Tags: last mile, AI agents, automation, dispatchers, logistics jobs, data