HappyRobot: AI Agent Use Scales With CMA CGM
· Source: supplychaindigital.com
In short
CMA CGM is scaling agentic AI voice and text agents built with HappyRobot across sales, customer service and finance, following successful pilots in Europe and North America. The carrier handles over 54 million customer requests annually, and its Eva voice agent has already contacted more than 4,000 customers, with 46% of customs clearance and documentation inquiries resolved directly by AI. The deployment is set to extend to CEVA Logistics and 20 countries by the end of 2026, mirroring similar work by DHL Supply Chain.
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In the issue of week 44, 2026: Warehouse AI now has live throughput proof: Aeon reports loading doubled at Saitama
Tags: logistics, agentic AI, customer service, freight, automation, shipping