The fourth wave hits freight: Grant Goodale on AI’s game-changing moment
· Source: tech.yahoo.com
In short
Grant Goodale, chief product & technology officer at Ryder Technology, describes artificial intelligence as the fourth major technology wave transforming the freight industry, following data dashboards, smartphones, and blockchain. He explains how large language models (LLMs) can process unstructured inputs like emails and spreadsheets to automate customer inquiries and reduce integration costs. Goodale emphasizes that despite AI's potential, clean data foundations and human judgment remain essential for effective logistics operations.
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Tags: freight, logistics, AI, LLMs, supply chain, automation