ShipStation Global puts AI to work across its platform to power shipping and logistics for growing businesses
· Source: massmarketretailers.com
In short
ShipStation Global details how it has deployed artificial intelligence across its software, customer support and carrier network, running more than 250 AI agents and automation bots in production with over 5 million agentic actions expected in 2026. Built on a single governed data foundation, the platform applies AI to support, product development and network operations, from voice AI truckload tracking calls to automated LTL pickup rescheduling. The company says AI now resolves customer conversations, pre-fills 1.4 million shipping labels weekly and cuts label creation time by 35%.
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Tags: logistics, shipping, agents, automation, freight, parcel