Calsoft deploys multi-agent AI for supply-chain eCommerce support
· Source: einnews.com
In short
Calsoft has deployed a multi-agent AI assistant for a medical supply chain organization to support e-commerce customer operations. The system integrates live order management with SOP intelligence, allowing sales and customer service teams to access order status, tracking details, and procedural guidance through a single conversational interface. The architecture uses specialized agents for order management, SOP knowledge, personalization, and context handling to address the complexity of regulated supply chain environments.
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In the issue of week 52, 2025: AI-Driven Edge Automation Delivers 40%+ Productivity and Rapid ROI in Supply Chains
Tags: supply-chain, ecommerce, automation, AI-assistant, medical, logistics