How a major beverage distributor is infusing AI into its HR and IT processes
· Source: modernretail.co
In short
Southern Glazer's Wine & Spirits has implemented AI features from ServiceNow's platform to streamline internal processes in HR and IT departments. The company uses AI for incident summarization, automated case resolution notes, and knowledge article summaries to improve efficiency and support employees faster. While not yet applied to distribution processes, the company sees potential for AI in supply chain operations like inventory management and on-shelf availability.
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Tags: supply-chain, automation, inventory, forecasting, distribution, warehouse