BackOps: Resolving Supply Chain Visibility Gaps End to End
· Source: supplychaindigital.com
In short
BackOps is scaling an AI-native resolution layer, Relay, designed to move supply chain teams beyond disruption prediction and into autonomous execution of the follow-up work. The platform learns each company's internal processes, exception patterns and approval rules, then runs workflows end to end with human oversight where leaders choose. BackOps reports 500,000+ claims processed by a single customer, billing cycles cut from 28 hours to 14 minutes, and almost US$12bn in shipment value processed in 10 months, following a US$42m Series B led by Insight Partners.
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Tags: supply chain, automation, visibility, agents, claims