JB Hunt streamlines customer-support processes with AI tools
· Source: truckingdive.com
In short
J.B. Hunt Transport Services co-developed AI technology with start-up Overroute over the past year to streamline freight flow and customer-support processes, deploying AI agents across all of its business units on millions of loads. Overroute, which emerged from J.B. Hunt's work with UP.Labs, raised $5.5 million to expand its product and is now in talks with other carriers. The carrier, which has removed over $135 million in structural costs in the past year, aims to use the tools to cut manual tasks and free staff to focus on shipper relationships.
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In the issue of week 37, 2026: JD.com’s Physical AI and Integrated Platforms Fuel Supply Chain Revolution
Tags: logistics, trucking, automation, freight, customer support, AI agents