Penske Logistics is moving from AI experimentation to execution
· Source: freightwaves.com
In short
Penske Logistics is rolling out an agentic AI platform from Augment across its operations after a successful six-month pilot. The system actively pursues shipment status updates by reaching out directly to carrier dispatchers via phone, email, or text when traditional visibility tools fall short. The company expects productivity gains of 30-40% as the system eliminates routine manual follow-ups and streamlines communication.
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Tags: tracking, automation, visibility, operations, carrier, productivity