AI lifts UK shopping expectations but delivery lags
· Source: itbrief.co.uk
In short
Locus research reveals a gap between AI-driven product discovery and delivery performance in UK online shopping, with 43% of 2,000 surveyed shoppers using AI to research or choose products while only 7% say fast delivery promises are consistently met. The survey highlights that returns policies and fast refunds are becoming critical to repeat business, with 67% of respondents more likely to shop again with retailers that handle refunds quickly. Locus argues that agentic commerce must be matched with agentic fulfilment, where delivery plans are continuously adjusted in response to changing network capacity.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 31, 2026: AI Drives Dock-to-Data Gains and Agentic Recovery in Supply Chains
Tags: delivery, fulfilment, agentic commerce, returns, AI shopping, logistics