Evri leads the way in logistics with AI-driven automation using Power Platform
· Source: microsoft.com
In short
Evri, the UK's largest parcel delivery company, has automated over 25 critical business processes using Microsoft Power Platform, achieving £9 million in annualized cost savings. Key innovations include a customer service app that reduced handling time from 3.5 to 1 minute and a fleet management solution with AI-driven natural language capabilities. The company has expanded its automation investment and is developing additional AI agents for finance, HR, and customer service functions.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 39, 2025: Agentic AI Drives Supply Chain Autonomy, Cutting Costs and Boosting Throughput
Tags: automation, logistics, customer-service, fleet-management, AI, efficiency