DHL Supply Chain expands use of AI agents to streamline global operations
· Source: mhdsupplychain.com.au
In short
DHL Supply Chain is accelerating its deployment of autonomous AI agents across global logistics operations through an expanded partnership with AI startup HappyRobot. The AI agents manage workflows including appointment scheduling, driver follow-up calls, and warehouse coordination, autonomously handling phone, email and messaging interactions. This initiative aims to improve operational efficiency, enhance customer communication, and reduce repetitive manual tasks for frontline teams.
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In the issue of week 48, 2025: Agentic AI Revolutionizes Supply Chains with Real-Time Control and Resilience
Tags: automation, logistics, communication, efficiency, operations, workflow