How Kimberly-Clark Transformed Global Procurement
· Source: supplychaindigital.com
In short
Kimberly-Clark’s Aurora programme standardised source-to-pay operations across roughly 165 countries on a single global Coupa platform. The company layered in an in-house generative AI assistant that handles more than 300,000 procurement queries annually in 15 languages, while processing over 700,000 invoices. The transformation improved efficiency and freed procurement staff for more strategic supply chain work without reducing the workforce.
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Tags: procurement, generative AI, Coupa, automation, supplier management, chatbot