Coles rolls out ChatGPT Enterprise across its workforce
· Source: mhdsupplychain.com.au
In short
Coles has become the first major Australian retailer to deploy ChatGPT Enterprise at scale, introducing the GPT-5-powered platform to streamline administrative tasks and boost productivity. The rollout, part of a collaboration with OpenAI, starts with segments of the corporate workforce and will expand fully by early 2026. Coles integrates AI extensively in operations such as supply chain optimization, chatbots, and inventory monitoring, aiming to enhance customer experience and operational efficiency.
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Tags: AI, retail, productivity, automation, supply chain, collaboration