Retailers optimistic about AI but full deployment remains distant
· Source: ecommercenews.com.au
In short
New research from Fluent Commerce reveals that over two-thirds of retail professionals expect agentic AI to improve operational efficiency by 2026, with 71% anticipating enhanced efficiency within two years. However, only 12% currently experience strong impacts from the technology, and just 8% have fully deployed AI across operations, with barriers including ethical concerns, data quality issues, and talent gaps. While AI deployment is currently focused on customer service and marketing, 30% of retailers plan to implement it in inventory management and 32% in supply chain optimization next year.
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Tags: retail, automation, inventory, forecasting, optimization, efficiency