The DIVA logistics agent, powered by Amazon Bedrock
· Source: aws.amazon.com
In short
DTDC, India’s leading express logistics provider, enhanced its customer support agent DIVA using generative AI with Amazon Bedrock to improve query handling and customer experience. The new AI-powered DIVA 2.0 enables natural, dynamic conversations, integrates real-time data from multiple legacy systems, and reduces reliance on human agents by over 51%. The solution leverages Amazon Bedrock Agents, Knowledge Bases, and AWS services to deliver accurate, context-aware logistics responses at scale.
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In the issue of week 32, 2025: AI-Driven Supply Chains Forge Resilience Amid Geopolitical and Security Risks
Tags: logistics, automation, ai-assistant, generative-ai, customer-support