DHL Supply Chain Uses Agentic AI to Automate Operational Comms
· Source: sourcingjournal.com
In short
DHL Supply Chain has partnered with startup HappyRobot to deploy agentic AI technology that autonomously handles phone calls, emails, and other communications with partners and internal stakeholders. The system is being used for appointment scheduling, driver follow-up calls, and warehouse coordination, with projections to save millions of minutes spent on phone calls annually. The technology aims to improve process efficiency while making operational roles more engaging by automating repetitive tasks.
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In the issue of week 46, 2025: AI Scales Up: Autonomous Supply Chains Drive 35% Productivity Gains
Tags: automation, communication, logistics, warehouse, scheduling, efficiency