Using AI in supply chains to elevate the customer experience
· Source: unilever.com
In short
Unilever is leveraging AI and data-driven partnerships to enhance customer service, reduce inventory, and improve efficiency in its supply chains. The company's Customer Operations team has delivered over €1.7 billion in value by integrating technology and upskilling teams through its DigiOps program. Key partnerships with retailers like Amazon, Walmart, and Tesco are ensuring seamless product availability.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 33, 2025: AI-Powered Platforms and Geopolitics Drive 2025 Supply Chain Revolution
Tags: logistics, automation, AI, partnerships, efficiency, inventory