Logistics and Shipping Support Teams are Adopting Agentic AI
· Source: logisticsbusiness.com
In short
Logistics and shipping support teams are increasingly adopting agentic AI to handle customer service challenges, such as multilingual interactions and high inquiry volumes. Companies like DHL are leveraging AI agents to improve efficiency, reduce response times, and maintain high customer satisfaction. These AI systems integrate with back-end systems, autonomously resolve issues, and proactively manage workflows.
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In the issue of week 28, 2025: Agentic AI Drives Real-Time Supply Chain Resilience and Precision
Tags: logistics, AI, automation, customer service, DHL, shipping