Schneider uses AI to streamline logistics workflows
· Source: truckingdive.com
In short
Schneider National is leveraging artificial intelligence technology from EXL to digitize and optimize appointment scheduling workflows, achieving a more than 50% improvement in average cycle time to schedule appointments and a 24% reduction in cost per appointment. The trucking industry has long faced scheduling inefficiencies, and carriers like Schneider are adopting technology to address workflow challenges. Other carriers including C.H. Robinson, Roadrunner, ArcBest and Ward Transport & Logistics have followed similar paths in automating logistics processes.
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In the issue of week 47, 2025: Agentic AI Drives 50%+ Efficiency Gains and $100B Savings Across Supply Chains
Tags: scheduling, automation, logistics, workflows, efficiency, carrier