Fast Isn't Enough - The Brands Winning the Last Mile are the Most Reliable
· Source: theglobeandmail.com
In short
Dispatch CEO Andrew Leone argues that reliability, not speed, is the key competitive advantage in last-mile logistics. Drawing on data showing 90% of consumers will wait 2-3 days if a delivery arrives within the promised window, he emphasizes that failed deliveries cost $19 on average and drive customer churn. Leone advocates for AI-powered orchestration platforms like DispatchOne that reroute, rebundle, and predict delays in real time to build delivery as a strategic capability.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 27, 2026: Agentic AI and Robotics Drive Supply Chain Automation to New Heights
Tags: last-mile, delivery, orchestration, reliability, AI, logistics