Delivery comms, intelligent fulfilment, and AI's growing influence
· Source: computerweekly.com
In short
Nine in ten retailers globally plan to increase AI spending to optimize e-commerce operations, with delivery execution as a key focus area. Research shows 38% of European retailers identify speed, tracking and proactive communication around delivery as areas where AI can have greatest impact. The article explores how AI is being deployed for stock management, customer acquisition, conversational commerce, and improving customer service in retail logistics.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 10, 2026: AI Agents and Physical AI Drive New Productivity Frontiers in Logistics
Tags: delivery, fulfilment, ecommerce, stock-management, customer-service, logistics