Evans Transportation says AI agents answered 100,000+ inbound carrier calls in months
· Source: marketscale.com
In short
Evans Transportation reports that AI agents have handled more than 100,000 inbound carrier calls over the past several months, lifting call answer rates from roughly half to nearly all while screening spam and running initial rate qualifications. The company also automated order intake, cutting manual order entry from 100–120 orders per person per day to just one or two human touches per day. McKinsey benchmarks cited in the coverage point to logistics cost reductions of 5% to 20% and a 15x ROI example for AI dispatcher agents.
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In the issue of week 37, 2026: JD.com’s Physical AI and Integrated Platforms Fuel Supply Chain Revolution
Tags: logistics, freight, call automation, order entry, dispatcher, TMS