Lean Solutions Group acquires SupportZebra, expands AI-enabled outsourcing
· Source: freightwaves.com
In short
Lean Solutions Group (LSG) has acquired SupportZebra, expanding its business process outsourcing operations and pushing its Philippine workforce to over 2,000 employees. The deal combines SupportZebra's customer support, technical support, and back-office capabilities with LSG's LeanTek AI technology platform, which employs an 'expert-in-the-loop' model where employees oversee AI-driven workflows. The acquisition enables LSG to diversify beyond its core logistics market into automotive, fintech, e-commerce, software, and health care verticals.
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In the issue of week 36, 2026: AI-Driven Automation and Integration Reshape Supply Chain Efficiency and Security
Tags: outsourcing, acquisition, AI-enabled, logistics, workforce, customer-support