Inside Hirschbach's push into AI driver communication - FreightWaves
· Source: freightwaves.com
In short
Hirschbach Motor Lines has implemented an AI agent built by Augment, named Augie, to automate driver communication across three interaction types, covering roughly 40% of the carrier's track-and-trace volume. The agent already reaches drivers on over 85% of the carrier's Logistics Solutions loads and automates over 300 pickup and delivery check-ins weekly. The company chose a partnership over in-house development, and plans to expand AI usage into driver retention and proactive appointment rescheduling.
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In the issue of week 31, 2026: AI Drives Dock-to-Data Gains and Agentic Recovery in Supply Chains
Tags: logistics, driver communication, automation, track-and-trace, fleet management, AI agent