How AI is changing the way the logistics industry
· Source: aircargoweek.com
In short
Logistics companies are turning to AI to automate repetitive administrative work spread across emails, spreadsheets, TMS platforms and customer portals, easing a structural workforce shortage while making roles more attractive to younger workers. 5U AI founder Yagiz Abik argues adoption should start with small, defined use cases to prove cost and labour savings before scaling, with change management as critical as the technology itself. The greater long-term value lies beyond task automation, using process data for analytics on operator performance, quoting accuracy, win rates, margins and trade lanes to support better commercial decisions.
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In the issue of week 40, 2026: Supply Chain AI Advances, but Data, Governance and Capacity Set the Pace
Tags: logistics, automation, workforce, analytics, change management, air cargo