Locus: Interview With Chief Revenue Officer Subhro Chakraborty About AI-Powered Delivery And Returns
· Source: pulse2.com
In short
Pulse 2.0 interviews Locus Chief Revenue Officer Subhro Chakraborty about how AI-powered delivery and returns shape consumer perception of brands, citing survey data showing that over 9 in 10 shoppers are influenced by delivery performance and nearly 70% believe returns should be free. Chakraborty argues that retailers must treat the post-purchase journey as core to customer experience and that intelligent, AI-native reverse logistics orchestration can cut returns costs while driving repeat purchases.
Read Original Article — Read the full article on the publisher’s site.
In the issue of week 40, 2026: Supply Chain AI Advances, but Data, Governance and Capacity Set the Pace
Tags: logistics, returns, last-mile, reverse logistics, customer experience, automation